Valse Support
Frequently Asked Questions
Find clear answers about orders, payments, returns, shipping, tracking, and product quality.
We currently serve customers in the United States only.
Orders are usually processed within 1–4 business days. Estimated U.S. delivery typically takes 7–15 business days after processing.
Yes. Once your order ships, tracking information will be sent to the email address used at checkout. You can also contact us anytime if you need help tracking your order.
Of course. If you need an update about your order, start a live chat through live chat and include your order number.
If your order has not been processed yet, contact us as soon as possible. We’ll do our best to help. Once an order has been processed or shipped, changes may no longer be possible.
Valse curates products with care and focuses on a reliable shopping experience. Product details, materials, features, and specifications are presented on each product page so you can review them before ordering.
We offer a 30-day return window after delivery. Items may be opened or lightly used for normal inspection, but they must still be in acceptable returnable condition. Please contact us before sending anything back so our support team can review your request and guide you through the return process.
We’re here to help. Please contact us with your order number and clear photos of the item and packaging. After reviewing the issue, we’ll help with a replacement, refund, or another suitable solution.
Yes. Members can unlock 10% off their first order. Selected products may also include quantity savings when you buy more than one of the same item.
Gift codes are available for single-item orders only and cannot be combined with quantity savings or other discounts.
Yes. Checkout is protected through secure payment processing. Available payment methods may vary at checkout.