Refund policy
Return and Refund Policy
Last updated: June 26, 2026
Thank you for shopping with Valse Store LLC.
We want you to have a smooth and positive experience with your order. If there is an issue with your product, please contact us and our support team will do our best to help.
Return Window
You may contact us within 30 days of delivery to request a return.
Return requests made after 30 days of delivery may not be accepted.
Return Eligibility
To be eligible for a return, the item must be in acceptable returnable condition.
Items may be opened or lightly used for normal inspection. However, we may not be able to accept a return if the item is heavily used, damaged due to customer misuse, dirty, altered, missing parts, missing accessories, missing original packaging when required, or otherwise not in returnable condition.
How to Request a Return
To request a return, please contact us at:
You may also contact us anytime through our 24/7 live chat on our website.
Please include:
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Your order number
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The email address used for the order
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The reason for your return request
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Photos or videos if the item is damaged, defective, incorrect, or not working properly
Please do not send any item back before contacting us and receiving return instructions.
Items sent back without prior authorization will not be accepted.
If your return is approved, we will provide instructions for where and how to send your item.
Important Return Address Notice
Please do not send returns to our business mailing address unless we specifically provide that address in your return instructions.
Returns sent to our business mailing address without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or not working properly, please contact us within 7 days of delivery.
Please include clear photos or videos of the issue so we can review your request and help you with a replacement, refund, or another appropriate solution.
We may request additional information to verify the issue and determine the best resolution.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or the issue was caused by an error with the order or product.
If the issue was caused by an error with the order or product, we will review the situation and help you with the best available solution.
Original shipping costs, if any, may not be refundable unless required by law or unless the issue was caused by an error with the order or product.
Refunds
Once your return or issue is received, reviewed, and approved, we will process your refund to your original payment method.
Please note that it may take several business days for your bank, card issuer, or payment provider to show the refund on your account.
Refund processing times may vary depending on the payment provider.
Replacements and Store Resolutions
Depending on the situation, we may offer a replacement, refund, store credit, or another appropriate solution.
The available resolution may depend on the product condition, order status, supplier review, shipping status, and the details of the issue.
Non-Returnable Situations
We may not be able to accept a return if:
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The return request is made more than 30 days after delivery
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The item is heavily used
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The item is damaged due to customer misuse
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The item is dirty, altered, or missing parts
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The item is missing required accessories or packaging
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The item is sent back without contacting us first
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The item is not in acceptable returnable condition
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The issue is caused by normal wear and tear, improper use, or customer damage
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
You may also contact us anytime through our 24/7 live chat on our website.
We cannot guarantee cancellation if the order has already been processed, fulfilled, or shipped.
If an order has already been processed or shipped, it may need to be handled as a return after delivery.
Refused, Returned, or Undeliverable Packages
If a package is refused, returned to sender, or cannot be delivered because of an incorrect address, failed delivery attempt, unavailable recipient, or other delivery issue, please contact us.
Additional shipping costs may apply if the order needs to be reshipped.
If the order cannot be reshipped, we may issue a refund when applicable, excluding any non-refundable shipping or handling costs if they apply.
Contact
For return and refund questions, please contact us at:
Valse Store LLC
Website: valsestore.com
Email: support@valsestore.com
Live Chat: Available 24/7 on our website
Mailing / Legal Correspondence Address:30 N Gould St Ste N, Sheridan, WY 82801 United States