Refund policy
Return and Refund Policy
Thank you for shopping with Valse.
We want you to have a smooth and positive experience with your order. If there is an issue with your product, please contact us and our support team will do our best to help.
Return Window
You may contact us within 30 days of delivery to request a return.
Return Eligibility
To be eligible for a return, the item must be in acceptable returnable condition.
Items may be opened or lightly used for normal inspection. However, we may not be able to accept a return if the item is heavily used, damaged due to customer misuse, dirty, altered, missing parts, or otherwise not in returnable condition.
How to Request a Return
To request a return, please contact us at:
Please include:
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Your order number
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The email address used for the order
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The reason for your return request
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Photos or videos if the item is damaged, defective, or incorrect
Please do not send any item back before contacting us and receiving return instructions. Items sent back without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include clear photos or videos of the issue so we can review your request and help you with a replacement, refund, or another appropriate solution.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
If the issue was caused by an error with the order or product, we will review the situation and help you with the best available solution.
Refunds
Once your return or issue is reviewed and approved, we will process your refund to your original payment method.
Please note that it may take several business days for your bank or payment provider to show the refund on your account.
Replacement or Refund
Depending on the situation, we may offer a replacement, refund, or another appropriate solution.
Non-Returnable Situations
We may not be able to accept a return if:
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The return request is made more than 30 days after delivery
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The item is heavily used
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The item is damaged due to customer misuse
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The item is dirty, altered, or missing parts
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The item is sent back without contacting us first
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The item is not in acceptable returnable condition
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We cannot guarantee cancellation if the order has already been processed, fulfilled, or shipped.
Contact
For return and refund questions, please contact us at: