Privacy policy
Privacy Policy
At Valse, your privacy matters to us.
This Privacy Policy explains how Valse Store LLC (“Valse,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our store, place an order, contact us, or use our services.
Information We Collect
We may collect the following types of information:
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Name
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Email address
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Shipping address
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Billing address
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Phone number, if provided
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Order details
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Customer support messages
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Payment-related information
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Device, browser, and website usage information
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Analytics, cookies, and marketing-related data
Payment Information
Payment information is processed securely by our payment providers, such as Shopify Payments, Shop Pay, PayPal, Stripe, or other supported payment services.
We do not directly store full credit card numbers on our own systems.
How We Use Your Information
We may use your information to:
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Process and fulfill orders
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Provide shipping and tracking updates
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Respond to customer support requests
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Process returns, refunds, and order issues
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Communicate with you about your order
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Improve our store, products, and customer experience
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Prevent fraud, abuse, and unauthorized activity
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Comply with legal, tax, accounting, and business obligations
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Send marketing communications if you have opted in
Sharing Information
We may share necessary information with trusted third-party services that help us operate our store and provide services to customers.
These may include:
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Shopify
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Payment providers
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Shipping and fulfillment providers
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Suppliers
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Customer support tools
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Analytics providers
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Advertising and marketing platforms
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Fraud prevention and security tools
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Professional service providers, such as accountants or legal advisors
We only share information as needed to operate our store, process orders, provide customer support, improve our services, protect our business, or comply with applicable obligations.
Analytics and Advertising Tools
We may use analytics and advertising tools, such as Google Analytics, Meta Pixel, TikTok Pixel, or similar services, to understand store performance, improve customer experience, and support marketing activities.
These tools may use cookies, pixels, or similar technologies to collect information about how visitors interact with our store.
Cookies
Cookies are small files that help websites remember information about visitors and improve the shopping experience.
We may use cookies to:
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Keep the store functioning properly
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Remember cart and checkout information
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Understand website traffic and performance
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Improve our store and marketing
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Help prevent fraud and abuse
You can adjust or disable cookies through your browser settings. Some parts of the store may not work properly if cookies are disabled.
Marketing Communications
If you subscribe to our email or SMS marketing, we may send you updates, promotions, or product-related messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
Data Retention
We may keep order, customer, and business records for as long as necessary to provide our services, handle customer support, comply with legal and accounting obligations, resolve disputes, and protect our business.
Customer Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information.
If you have questions about your personal information or would like to make a privacy-related request, please contact us at:
Children’s Privacy
Our store is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised version.
Contact
For privacy questions or requests, please contact us at: